Medical Enquiry

Industry regulations do not allow pharmaceutical companies to offer information or advice on the diagnosis of disease or choice of therapy to consumers or patients. Please contact your doctor or healthcare professional for this information or advice.
To report a suspected adverse event, please email: [email protected]
While we endeavour to respond within a reasonable timeframe, response times will vary depending on content and complexity of enquiry.
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Privacy Notice: The Medical Information Department of Pfizer (Vietnam) Limited Company (“Pfizer”) collects your personal data, including sensitive personal data, such as your full name, phone number, email address, workplace, health information and/or other information you agree to provide from time to time, in order to handle or respond to your medical requests. In case you report an Adverse Event or are concerned about the quality of Pfizer products, we need to use the information you provide to meet legal requirements regarding the product’s safety.

We may need to process your personal data on a server system located outside the territory where you are residing and/or share it with the Representative Office of Pfizer (Thailand) Limited in Ho Chi Minh City, Pfizer (Thailand) Limited and Affiliates of Pfizer (Vietnam) Limited Company from time to time (the “Pfizer Group”), related parties, business partners, service providers and legislative institutions of other countries. When submitting this request for medical information, your personal data will be collected, retained, used, transferred, shared, and processed by Pfizer's Medical Information Department, including cross-border transfer of your personal data as described above.

Pfizer will take all available technical measures to protect the personal data you provide. However, there may be a risk in practice that these measures cannot guarantee 100% that your personal data and other information will not be stolen, lost, unlawfully accessed or misused. Therefore, if you have reason to believe that your interactions with us are no longer safe, please notify us immediately via: +84 28 3622 4000.

Your personal information will be collected, retained and maintained for as long as necessary for the purposes of data collection to serve the interests of the Pfizer Group and/or you, or as prescribed by law and/or relevant policies of the Pfizer Group, or for such other period within which the purposes of data collection are still valid or until you withdraw your consent or within the period required or permitted by law.

If you wish to access, correct or update the personal data provided, or have any questions regarding the use of your personal data, please contact us via email: [email protected].