Submit a medical inquiry on a Pfizer medicine

Pfizer Medical Information handles enquiries on Pfizer prescription medicines and we respond to 90% of enquiries within 3 days.

If your inquiry is regarding stock or product availability, please call: 1-800-387-4974, option 4.

Pfizer is unable to provide medical advice regarding your treatment. Please consult your healthcare provider, who is in the best position to advise you about the suitability of a particular treatment as they have access to the details of your medical history, as well as information on all medical products.

If you experience any side effects, talk to your doctor, pharmacist, or nurse. This includes any possible side effects not listed in the package leaflet. To report a side effect to Pfizer, please contact the Pfizer Pharmacovigilance Department at Pfizer's Adverse Event Reporting Portal or by phone at 1-866-723-7111. You can also report side effects directly at www.healthcanada.gc.ca/medeffect. By reporting side effects, you can help provide more information on the safety of this medicine.

Select Other Product, if you don't see the medication you are looking for in the list.
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Please provide detailed information relating to the dosage, dosage form and what this product is used for, within your inquiry. This will allow an accurate and timely response to be provided.

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Pfizer Canada stores your personal information to enable us to address your inquiry, complaint or such other matters that you have raised, and to document our response. This information will not be used for any other purposes, but it may be necessary to share your information with Pfizer affiliates, partners and regulatory authorities located in countries besides your own, including the United States. If reporting an adverse event, the information provided will be used in order to meet our regulatory requirements in relation to the safety of our medicines. Please note that sharing of personal information with service providers or disclosures to third parties for storage or processing of personal information outside of Canada (including in the United States) may require the disclosure of personal information to governmental authorities under circumstances and privacy laws that are different than those that apply in Canada. Pfizer has implemented measures to protect the personal information you provide. In accordance with applicable law, you have a right of access and rectification. For any question regarding our use of your personal information please contact us at 1‑800‑463-6001.